Returns and Refund Policy

Returns & Refund Policy

 

MEMBERSHIPS

All memberships to Sing Australia are NOT REFUNDABLE and NON TRANSFERABLE. The annual membership you purchase will not be refunded or returned unless under exceptional conditions or circumstances. Your membership is valid for the year in advance from the start date of your membership or the date of your renewal, not the date of payment. Memberships cannot be placed on hold and cannot be refunded if you decide to no longer attend weekly practices or be part of Sing Australia. 

MERCHANDISE

If you would like to return or exchange an item, or have an item that is faulty, please send us an email or give us a ring PRIOR to returning the item. This ensures that we expect your item in the mail and allows us to deal with your return more efficiently.

Incorrect Size

Please contact us prior to returning the item so we can instruct you how to return the item. This allows us to deal with your return more efficiently. All returned items must be unused, unworn and in their original packaging. We cannot accept returned goods that we cannot sell as new. If you require a replacement, you will be required to return the goods at your own expense and pay for the costs to resend the new item/s to you unless we have sent you the wrong size or item. If you require a refund, this will be processed once we receive the goods and confirm they are in a saleable condition. 

Faulty item

If the product has failed due to a manufacturing defect we will replace or repair it at our expense. Please contact us prior to returning the item so we can instruct you how to return the item. This allows us to deal with your return more efficiently. 

Change of mind

If you decide that you do not wish to keep the goods for any reason, you must notify us within 14 days of receiving the goods. You will be required to return the goods at your own expense. We must receive all products in a saleable condition. If the products are not returned in this condition you will not be given a full refund. Clothing items that have been worn cannot be returned.

Sing Australia Pty Ltd products are available exclusively from www.singaustralia.com.au. We sell exclusively to members and do not sell to the general public.